Privacy Policy
Last updated: September 4, 2026
This policy covers two things: the Volora app you install on your phone, and this website. Sections 1-14 are the app policy - the same text you can read inside the app. Sections 15-17 cover the website.
The Volora app
1. What Volora is designed to protect
Volora is a personal finance workspace. The app can contain wallets, balances, transactions, budgets, goals, projects, imported files, shared-space activity, preferences, and support messages you choose to send. Because this information is sensitive, the product is designed around local storage, explicit sync, and clear controls.
2. Information you add to the app
You decide what finance records to enter, import, edit, share, or delete. Volora uses that information to show balances, budgets, insights, reports, search results, reminders, and other product features on your device and in spaces you participate in.
3. Local storage and backups
Volora stores your financial records on your device by default. If you enable backup, restore, sync, file import, or cloud features, the selected provider may process the files or account access needed for that feature. Those providers operate under their own privacy policies and account settings.
4. Crash and performance data (on by default)
To keep the app working, Volora automatically reports crashes and slow screens. This runs on our legitimate interest in a reliable product, so it is on when you install the app rather than something we ask you to accept. A crash report contains the type of error, the code path it happened in, your app version, operating system version, device model, and language — never the error message itself, because an error message can quote something you typed. You can turn crash reporting and performance tracking off at any time in Settings → Analytics & Privacy, and the app keeps working normally if you do.
5. Usage analytics (only if you say yes)
Which features you use, and diagnostics about background jobs, are collected only if you explicitly agree. We ask once, after you have actually used the app, and both choices are equal — nothing is pre-ticked. Declining costs you nothing: every feature stays available, and we will not lock you out, nag you, or ask again because a policy changed. You can change your mind in either direction at any time in Settings → Analytics & Privacy.
6. What we never collect, at any setting
No amount, wallet name, category, note, counterparty, imported row, or any other content of your financial records is ever sent as analytics or diagnostics, whatever you have turned on. We use no advertising identifiers. Crash data and usage analytics are deliberately kept unlinked, so your crash reports cannot be assembled into a picture of your behaviour. Diagnostic data is processed on our behalf by Google Firebase and kept for 90 days. The only way your own words reach us is when you deliberately write to support — you see and edit that message before it is sent.
7. Subscriptions and payments
Volora offers an optional paid subscription. Purchases are handled entirely by the App Store or Google Play, so your card details never reach us and we cannot see them. What we do keep, linked to your account, is which plan you bought, when it starts, renews, or expires, and the transaction identifiers the store gives us so that renewals, restores, and refunds land on the right account. We need this to give you what you paid for, so it is not something you can switch off while keeping a subscription. We also keep a short record of whether each purchase actually went through — your account identifier, the plan, and whether it succeeded or failed — for 30 days. That record is how we can tell that someone paid and did not receive their subscription. It never contains receipts, payment tokens, or your email address, and it is not affected by your analytics settings, because it is not analytics: we cannot deliver a paid subscription while refusing to record whether delivery worked. None of your financial records are involved at any point.
8. Free trials
The free trial is one per device. To enforce that without asking who you are, we store a scrambled, one-way fingerprint of the device rather than the device identifier itself. It cannot be reversed, and it cannot be used to recognise you anywhere else. It is deleted automatically after a set period. We do this on our legitimate interest in not having a single device claim an unlimited number of free trials. If you would rather not, you can subscribe directly without starting a trial.
9. Shared spaces
When you join or invite someone to a shared space, people in that space may see or change information according to their role and permissions. Review members before sharing sensitive records and remove access when it is no longer needed.
10. Security controls
Volora includes controls such as app lock and amount blur to reduce exposure on your device. These controls help protect casual viewing, but they do not replace device security, strong account protection, careful backups, or trusted sharing decisions.
11. Account deletion and data removal
You can delete local records, reset settings, remove shared access, or request account-related help through support. Deleting the app, deleting cloud backups, and removing third-party provider access may need to be completed separately depending on where you enabled storage or sync.
12. Legal requests and safety
We may preserve or disclose limited information if required by law, to protect rights and safety, to investigate abuse, or to operate support and security workflows. We aim to request only what is necessary for the specific purpose.
13. Changes to this policy
We may update this policy when Volora, laws, providers, or security practices change. The in-app date shows the current version. Continued use after an update means the revised policy applies.
14. Contact
Questions, privacy requests, and account help can be sent to support@voloramoney.com. Include enough context for us to understand the request without adding unnecessary financial details.
This website
1. What this website collects
This section covers voloramoney.com, not the app. The website is a marketing and support site: you do not sign in here, it does not hold your finance data, and it has no access to anything inside the app. It collects what a website needs to run - request logs used for security, fraud prevention and rate limiting - plus whatever you choose to send us through a form.
2. Third-party processors
To operate and improve our site, we share data with selected third-party providers. Please see our List of Third-Party Processors for detailed information on the services we use, their location, and their privacy practices.
3. Cookies
We use strictly necessary cookies for essential functionality like security, fraud prevention, and rate limiting. These cannot be disabled. With your explicit consent, we also use analytics cookies to aggregate anonymous data about how visitors interact with the site. For a full list of third-party cookies and our analytics providers, please refer to our List of Third-Party Processors.